Returns Exchange & Policy

•          If I receive a faulty/damaged packaged product from Touras Tech Global PVT LTD & Touras India PVT LTD, what should I do in that case?

•          Extensive quality checks are done during the packaging and shipping process for our customers. In any case, if anything improper is found with the delivered products by Touras Tech Global PVT LTD & Touras India PVT LTD, you can contact our customer service and they will be more than happy to assist you in reaching a resolution.

•          If the return is approved and the return process is completed, the refund amount will be credited to your original mode of payment within 7-10 business days.

Indian Customers:

•          If any product shipped to you is in faulty/damaged condition, you are asked by us to e-mail the images of the faulty/damaged packet as soon as you open the packet. Once we receive the damaged packet, we will ship a duplicate order to you. In case the required product is out of stock, a full refund will be initiated.

•          If I have to return the product ordered from Touras Tech Global PVT LTD & Touras India PVT LTD, how can I do that?

•          For Indian editions:

Anyways, if the product(s) purchased is no more required by you, you can write to us in that regard on “email-id” within 48 hours (2 days) of obtaining the purchased order. You can also return the shipment, if unopened, for a repayment or gift voucher for the same amount. However, in such a condition, we regret to inform you that we would not be able to compensate for the shipping charges spend by you.